Roanoke Virginia Furniture Repairs Relocation and Transit Damage Claim Inspections Reports and Appraisals

To: Customer Service Reps and Claims Adjusters:

How many times have you been "burned" by a technician or inspector who didn't know when to shut up?

Who spoke before knowing all the facts? Who was more interested in pursuing his/her opinion than in helping to resolve a claim? You know what I'm saying. You've all been there.

Successful claims inspecting is like detective work. It's not enough for an inspector to just look; they have to interpret. A great inspector will know how household goods are manufactured, packed, moved, repaired, and warranted. A great inspector will be able to deduce how the damage occured: is it pre-existing damage? Inherent vice? A previous repair? Normal wear-and-tear? A manufacturing defect? Or actual transit damage? I know, because I am a great inspector (humble, too). Want proof? Check out this damage claim report.

You Will Look Good.

I have been performing transit damage and retail warranty claims and repairs in Maryland, Virginia, and North Carolina since 1980. I've owned two retail stores, a refinishing and restoration shop, and a moving business. I know how to talk (or not talk) to customers. I know how to read between the lines. I know how to ask questions that will uncover the truth about a claim. As an experienced repairman I can compare repair costs to cash out values. As a licensed auctioneer and certified appraiser, I know the values of household goods, collectibles, art, and antiques. You will resolve your claim quickly and efficiently. You will look good to your company and your boss.

I Started This Business By Default

When I was a young man, I was a piano tuner for a major piano dealer. My boss told me that I had to learn how to retouch dents and scratches on pianos, because pianos were hard to move and they were always getting banged up. I hated it, but I couldn't get out of it so I worked hard to learn. Soon, I found I had a knack for working with finishes. A tuning customer referred me to her furniture retailer, who referred me to a moving company. It wasn't long before the referrals went "viral", and I was buried in furniture work. Along the way I learned upholstery, leather, refinishing and finish retouching.

Here's My Promise:

If you send me your Virginia and North Carolina claims work, I will:

Call your claimant wihin 24 hrs of receiving the assignment

Notify you of appointment dates & times

Give you regular status reports

Have your report completed within 48 hrs. of the inspection in most cases

Follow your instructions and procedures

Wrap up the claim within your time frame

How To Get Started With A Claim:

Check out my Zip Code List to confirm that your shipper is in my territory, or just email me and ask. We'll touch base about a price for my inspection. Then, email me with your inspection and/or repair request. I will send you a recipt of acknowledgement. When I have set an appointment I will let you know.

Why Don't You Give My Service A Try?

You'll find that I'm easy to work with, and I'll make you look good.